IT Surgery
On‑site Technology Support for Care Homes, Libraries & Community Venues
Delivered by VR‑Tech & Systems Limited
- An experienced team
- Speedy support
- Friendly service, no jargon!
How the sessions are delivered
Each IT Surgery is staffed by two qualified technicians, ensuring both efficiency and flexibility:
Technician 1 – Booked Appointments
Focused on pre‑booked one‑to‑one sessions with residents or members who require dedicated support.Technician 2 – General Enquiries
Available to assist with walk‑up or miscellaneous queries, quick checks, advice, and guidance for those without a booking.This approach ensures that no one is turned away and that booked sessions are not disrupted.
Typical areas of support
- Computers (Windows & Apple)
- Tablets and smartphones (Android & iOS)
- Email setup and everyday use
- Internet and Wi‑Fi issues
- Printers and peripherals
- Online accounts, passwords, and security basics
- Software installation and updates
- Accessibility and assistive technology settings
Accessibility & inclusive support
We have extensive experience supporting older adults and individuals with additional needs, including:
- Visual or hearing impairments
- Reduced mobility
- Memory or cognitive challenges
- Speech‑to‑text and text‑to‑speech tools
- Screen magnification and simplified device settings
Our sessions are delivered at a gentle pace, using clear explanations and no technical jargon.
Booking model & charges
The venue books the IT Surgery time in advance and is charged according to the duration required, as outlined in the attached pricing structure.
- Sessions can be booked for short, medium, or extended durations
- Longer sessions are recommended where demand is high
- Additional time can be arranged in advance if required
Two technicians are included as standard within the agreed booking fee.
Who benefits
- Residents of care and retirement homes
- Library users
- Community group members
- Social and hobby clubs
- Individuals who may lack confidence with technology
- No prior technical knowledge is required.
Why venues choose our IT Surgery
- Professional, DBS‑aware technicians
- Calm, respectful approach suited to older adults
- Reduces pressure on staff and carers
- Flexible session lengths
- Clear, upfront pricing
Get in touch with us
Prefer to speak directly?
Phone: 020 8106 4809
Email: info@vr-tech.uk
Business hours: Monday–Friday, 8am–6pm